Curt Warfield
I have always had a passion for technology and writing. One of the things I’ve always enjoyed about technical support is resolving difficult issues and then sharing what I’ve learned with other people.
Contact
Experience
Writing tools
Senior Technical Support Engineer/Technical Writer
Red Hat, Inc.
Feb 2016 – Present
- Created technical support documentation for our customer portal.
- Contributed to the community by writing articles for Fedora and Opensource .
- Collaborated with engineering on technical writing projects.
- Engaged in emergency conference bridges and remote diagnostic sessions to resolve production outages.
UNIX Engineer II
EMC, Inc.
2015 – 2016
- Participated in critical production outages including writing incident report documentation.
- Worked with multiple engineering teams to determine root-cause analysis for production outages.
- Created an internal wiki for support engineers.
Global UNIX Engineer
Verizon Enterprise
2012 – 2015
- Provided mission critical server and infrastructure support.
- Documented all technical work activity for internal teams and external organizations.
- Member of our platinum support engineering team based on my outstanding work performance.
Regional Interactive UNIX Engineer II
Time Warner Cable
2004 –2012
- Responsible for maintenance, security, and administration of UNIX servers providing cable and video services for over 3 million subscribers.
- Created bash shell scripts for reporting and automation for UNIX and Linux servers.
- Responded to service outages and resolved issues within service level agreements.
- Coordinated emergency conference bridges to resolve service issues.
- Participated in 24X7 on-call rotation for the region.
Technical Help Desk Lead
Qualex, a subsidiary of Eastman Kodak
2002 – 2004
- Developed system enhancements that increased customer productivity with a 18% monthly cost reduction.
- Created reporting scripts for data analysis.
- Trained engineering technicians on troubleshooting methods on our Eastman Kodak digital picture kiosk.
- Mentored help desk technicians on digital imaging troubleshooting.
- Served as a liaison between engineering teams and help desk technicians.
WAN/LAN System Administrator
PVC Container Corporation
1994 – 2001
- Handled IT issues for all users across five regional office locations.
- Integrated Novell NetWare, SCO UNIX, and Microsoft NT.
- Designed an inventory system for IT assets.
- Implemented the regional ERP system.
- Coordinated the telecommunications relocation of our corporate headquarters.
- Completed the corporate rollout of Microsoft Windows.
- Responsible for network cabling, hardware upgrades, and workstation builds.
Writing samples
Configure cron with debug logging
Setup an SSL FTP server on Fedora
How to use curl to download files from an SSL FTP server
Projects
Freechannels is my open-source project that updates Pluto TV guide data for the Channels application. Channels is a great application by Fancy Bits, LLC that allows you to enjoy free over-the-air HD TV.
Freechannels uses Hugo for static website generation and a Docker container to update the guide data.
Education
Columbia-Greene Community College
Associate of Science degree in Computer technology
Greenville Technical College
Red Hat Linux certification